Returns & Exchanges
At UltraGameShop, we want you to be completely satisfied with your fashion-forward gaming apparel. If your purchase doesn't meet your expectations, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Log into your account and select the order you wish to return to receive a unique Return Authorization number.
Pack Your Items
Place the unworn items with original tags still attached into the original packaging or a secure shipping box.
Label and Ship
Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing